Privacy Policy

1. Introduction

The Unlived Self respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect when you use the The Unlived Self website, how we use it, who we may share it with, and the choices available to you.

2. Information We Collect

Depending on how you use the website, we may collect the following information.

Contact information

When you submit an enquiry, we may collect:

  • First name;
  • Last name;
  • email address;
  • telephone number;
  • subject; and
  • message.

Booking information

When you arrange a 1:1 coaching session, relevant information may be collected through the integrated Calendly booking process.

The information collected through Calendly may include information such as:

  • name;
  • email address;
  • appointment details; and
  • information you choose to provide during the booking process.

Please refer to Calendly’s own privacy documentation for information about how Calendly processes personal data.

3. Information Collected Automatically

When you visit the website, certain technical information may be collected automatically.

This may include:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • approximate location;
  • pages visited;
  • referring website;
  • date and time of visits; and
  • technical information about how the website is used.

The exact information collected will depend on the website’s hosting, analytics, security and cookie configuration.

4. How We Use Your Information

We may use personal information to:

  • respond to enquiries;
  • communicate with you about your enquiry;
  • arrange and manage coaching appointments;
  • send booking confirmations;
  • provide requested services;
  • maintain website security;
  • improve website functionality;
  • understand website usage;
  • manage website content;
  • comply with legal obligations; and
  • protect our legitimate business interests.

We will only use personal information where we have an appropriate lawful basis to do so.

5. Legal Basis for Processing

If you need to cancel or reschedule a coaching session, please follow the instructions provided in your booking confirmation.

Consent

Where you have actively provided consent for a specific purpose.

Contract

Where processing is necessary to provide a service or take steps at your request before entering into an agreement.

Legitimate Interests

Where processing is reasonably necessary for legitimate business purposes and those interests are not overridden by your rights.

Legal Obligation

Where processing is necessary for us to comply with a legal or regulatory requirement.

The appropriate legal basis depends on the specific processing activity.

6. Contact Enquiries

If you submit the contact form, your information will be received by The Unlived Self so that your enquiry can be reviewed and responded to.

The website’s admin functionality allows authorised administrators to view enquiries and mark them as Read or Resolved.

We will not use your enquiry information for unrelated purposes without an appropriate legal basis.

7. Coaching Bookings

1:1 bookings are processed through Calendly.

The website uses Calendly to allow visitors to select an available appointment and complete a booking.

Following a confirmed booking, further communication may take place by email.

Because Calendly is a third-party service, information submitted through the booking process may be processed according to Calendly’s own privacy policy and terms.

8. Cookies

The website may use cookies and similar technologies.

Cookies may be used for purposes including:

  • essential website functionality;
  • security;
  • remembering preferences;
  • understanding website usage;
  • analytics; and
  • embedded third-party content.

Where consent is legally required, non-essential cookies should only be activated after the appropriate consent has been obtained.

You can manage cookie preferences through the website’s cookie controls, where available.

9. Third-Party Services

The website may use third-party services, including:

  • Calendly for appointment booking;
  • Spotify and/or Apple Podcasts or similar services for podcast content;
  • YouTube or similar platforms for embedded media;
  • CAPTCHA or honeypot technology for contact-form spam protection;
  • WordPress for website/content management; and
  • analytics, hosting or security services where configured.

The exact third-party services used may change over time.

Where third parties process personal information, their own privacy policies may also apply.

The SOW specifically identifies Calendly, podcast embeds and CAPTCHA/honeypot protection as part of the Visitor Console functionality.

10. Embedded Content

Some pages may contain embedded content from external platforms.

Examples may include:

  • podcast players;
  • YouTube videos;
  • Spotify content;
  • social media content; or
  • other third-party media.

When you interact with embedded content, the third-party provider may collect information about your interaction according to its own privacy practices.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure; and
  • destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting or reporting requirements.

Specific retention periods may vary depending on the type of information and the reason it is being retained.

13. Who We Share Information With

We may share personal information with trusted service providers where necessary to operate the website and provide services.

These may include providers of:

  • appointment booking;
  • website hosting;
  • email;
  • security;
  • spam protection;
  • analytics;
  • podcast/media services; and
  • website/content management.

We do not sell personal information.

Where required, appropriate contractual and security measures should be used with service providers.

14. International Data Transfers

Some third-party service providers may process personal information outside the country in which you live.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data-protection law.

The specific safeguards will depend on the service providers used by The Unlived Self.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

  • the right to access your personal information;
  • the right to correct inaccurate information;
  • the right to request deletion;
  • the right to restrict processing;
  • the right to object to certain processing;
  • the right to data portability;
  • the right to withdraw consent where processing is based on consent; and
  • the right to complain to a relevant data-protection authority.

These rights are subject to applicable legal conditions and exemptions.

16. Marketing Communications

The Unlived Self will only send marketing communications where there is an appropriate legal basis to do so.

If you receive marketing communications, you should be provided with a straightforward way to unsubscribe.

You may contact us at any time to request that marketing communications stop.

17. Children's Privacy

The website is intended for a general adult audience and is not specifically directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

18. Links to Other Websites

The website may contain links to external websites.

We are not responsible for the privacy practices, content or security of websites operated by third parties.

We recommend reviewing the privacy policy of any external website you visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements or data-processing practices change.

The latest version will be published on this page.

The Last Updated date at the top of this page indicates when the policy was most recently revised.

20. Contact Us About Privacy

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